Refund & Cancellation Policy

Digital goods — delivered immediately

Lessons and Premium access are digital products made available to you immediately after payment. As such, payments are generally non-refundable once access has been granted, except as described below or where required by law.

Premium subscription

Premium is a recurring subscription (monthly or yearly). You can cancel anytime to stop future renewals; access continues until the end of the current paid period.

If you were charged in error, charged after cancelling, or could not access Premium due to a technical fault on our side, contact us within 7 days for a full or pro-rated refund.

Purchases made through the Apple App Store or Google Play are governed by those stores' refund policies and must be requested through the store (for example, Apple's "Report a Problem" page or Google Play's refund flow).

Marketplace lesson purchases

Purchased lessons are delivered instantly and are generally final.

We will refund a purchase if the lesson is materially defective, fails to load, or was charged in error and the issue can't be resolved. Report it within 7 days of purchase.

Refunds for a creator's content may be recovered from that creator's share.

How to request a refund

Email support@mymagicpencil.com from your account email with your order ID (or the date and lesson), and a short description of the problem.

We aim to respond within 3 business days. For web purchases, approved refunds are returned to your original payment method via Dodo Payments, typically within 5–7 business days. For in-app purchases, refunds are issued by the Apple App Store or Google Play under their policies.