Refund & Cancellation Policy

Digital goods — delivered immediately

Premium access is a digital product made available to you immediately after payment. As such, payments are generally non-refundable once access has been granted, except as described below or where required by law.

Premium subscription

Premium is a recurring subscription (monthly or yearly). You can cancel anytime to stop future renewals; access continues until the end of the current paid period.

Every plan starts with one free month, once per account: you are not charged at sign-up, and the plan price is charged automatically when the free month ends (by autopay on the web, or by Google Play / the App Store in the apps) unless you cancel at least 24 hours before. If that payment does not go through, Premium stops. Cancelling during the free month means you are never charged.

If you were charged in error, charged after cancelling, or could not access Premium due to a technical fault on our side, contact us within 7 days for a full or pro-rated refund.

Purchases made through the Apple App Store or Google Play are governed by those stores' refund policies and must be requested through the store (for example, Apple's "Report a Problem" page or Google Play's refund flow).

How to request a refund

Email support@mymagicpencil.com from your account email with your order ID (or the date), and a short description of the problem.

We aim to respond within 3 business days. For web purchases, approved refunds are returned to your original payment method via Dodo Payments, typically within 5–7 business days. For in-app purchases, refunds are issued by the Apple App Store or Google Play under their policies.